Digitizing the patient-provider communication to evolve with the changing world
The global digital health market is projected to grow at 27.7% annual rate by 2030
41% of healthcare executives consider investing in AI as their strategic priority within the next three years
The COVID-19 pandemic has emphasised the critical need for transformational change to improve both clinical and patient experiences, which has accelerated innovation in healthcare technology.
Conversational AI is the new present and future of patient-centred care delivery. Simple, flexible and reliable, it has quickly proven its efficiency to health providers.
Clinics & medical offices
Provide patients an access healthcare services and support without having to travel to office or make a call
Hospitals
Automate certain administrative tasks to free up nursing staff time to attend to patients
Pharmacies & manufacturers
Inform consumers about the medications available on the market and guide the proper use of healthcare products
MAI can be tailored to the varying needs of enterprise-grade care service providers
Automated first-level support
Implement our healthcare chatbots to answer common questions about office locations, staff availability, and procedures - freeing human agents to dedicate their time to more complex tasks and more high-value work.
Smart appointment booking
Provide patients with intuitive conversational interfaces to schedule appointments, receive timely reminders, and stay informed about important appointment details - reducing call volume and enhancing operational efficiency.
Symptom checking
Automate symptom checking to assign care priority. Quickly identify urgent queries for immediate escalation and schedule other queries for further review. Improve patient intake by evaluating patients' conditions before introducing them to the care team.
Pharmacy chatbot
Offer patients a convenient way to learn about medications, check availability, side effects, and interactions. For better patient outcomes, automate routines like refilling prescriptions and reminding patients to take medications.
Personalised assistance
Increase patient engagement and satisfaction with virtual assistants that understand their specific needs and respond appropriately. Deliver one-on-one conversations and personalised recommendations based on the patient's profile.
Document search
Enable medical staff to search information quickly and efficiently through a document search chatbot. They’ll instantly receive summarised contextual responses to asked questions, reducing the time spent searching through files and boosting productivity.
Our holistic healthcare AI solutions help create systems that truly put patients first and serve them efficiently on every step of their healthcare journey
Speech and intent recognition
Human-like conversations
Multilingual solution
Multichannel communication
Acquire
More accessible care
Deliver convenient and accessible healthcare to patients regardless of location or time:
Provide easy onboarding to a new health plan
Help find and book an appointment with a preferred provider
Enable to manage appointments on the go
Engage
Augmented medical guidance
Make it simple for patients to understand insurance and medical terminology and access information about coverage and benefits. This will enable them to make informed decisions.
Help maximise coverage and benefits
Provide plan and policy updates in a timely manner
Educate patients on their options
Support
24x7x365 dedicated assistance
Patients will use digital support to get immediate answers to often pressing questions and know whether they need immediate attention.
Provide instantaneous support
Help verify symptoms and assess medical conditions
Connect to the right resources and personnel
Access
MAI Conversational AI ecosystem
Our complete toolkit includes a powerful NLU engine, ASR and TTS technology, enabling us to build healthcare bots with high accuracy performance and to implement AI projects of all degrees of complexity.
No-code development platform
With MAI, you can easily enter complex dialogue strings with minimal effort. An extensive range of pre-built elements can easily be linked together to create a smooth dialogue script.
Secure deployment
MAI solutions can be deployed on our cloud or on-premise. We support AWS, IBM FS, and dedicated server deployments of your choice. Your data is secure and that access to it is controlled.
Scalable solutions
The MAI-based solution can grow with you, starting with a simple first-line support bot and progressing to a fully-fledged agent for complex tasks.
MAI announces the launch of a dedicated solution for enterprises: Chat with your data. Document search and summary, personalised training chatbots, and other use cases for optimising internal operations.
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