There are times when contact centre staff cannot cope with the workload: peak times, after-hours calls, and seasonal call campaigns. Customers cannot get through which results in frustration and churn
Generative AI-powered voice bots answer multiple calls 24/7, hundreds of simultaneous outbound calls, take phone calls outside business hours and take a load of routine questions off human agents
Higher first-call resolution rate, reduced costs, lower wait time, and increased customer satisfaction
Generative AI voice bots transform business-customer interactions by understanding and responding to natural language, offering seamless and personalised experiences that boost satisfaction and efficiency.
Seamless integration
Easily integrate Generative AI-powered voice bots into your current systems. Customise them for customer support, sales, or marketing to fit your needs
Continuous improvement
GenAI bots learn from every interaction, getting smarter and more accurate over time to provide top-notch service
Multi-language support
Communicate with customers in their preferred language. Our voice bots support multiple languages, perfect for global businesses
Human-like interaction
Our bots handle objections and communicate just like human agents. They learn from real conversations to improve their responses
High call volume management
Make and receive over 1,000 calls daily. Maintain high service levels even during busy times and eliminate call queues
Versatile script execution
Run any script, whether it's for surveys or sales. Our bots adapt to different scenarios for smooth communication
Customer loyalty enhancement
Enhance customer satisfaction and loyalty with voice bot solutions. Our bots help improve your Net Promoter Score (NPS) with consistent, high-quality interactions
AI-powered interactive voice bots are adaptable to contact centres of all sizes and their varying operational volumes, from small teams handling a few customer inquiries to large enterprises with 10,000+ agents. Choose the case that is right for you.
>45
~90%
200+
35%
Customer Service and Support
Appointment reminders, rescheduling options, and follow-up notifications
Order confirmations, promotional campaigns, and loyalty program updates
Feedback collection
Sales and Marketing
Order confirmations and updates
Promotional campaigns and loyalty program updates
Feedback collection
Financial Services
Debt collection
Insurance policy reminders
Fraud alerts and account security
Personal assistance
Schedules appointments
Bookings, tickets, orders, etc.
Rebookings and cancellations
Transfering calls to agents
AI-powered Smart IVR
Automates call routing by topic and department
Researches the knowledge base to find answers to problems
Clears up any confusion
Сomplaints and filling out applications
Identifies the problem
Records the necessary data
Organises requests in CRM
Notifies agents via email
First-line support
Recognises issues during a conversation
Resolves common problems
Assigns complex tasks to agents
Integrates with customer service software like Zendesk
Menu based IVR
Conversational IVR
Technologies that make Tovie AI voice bots stand out
Reports&Research
We have answers to nearly all AI voice-bot-related questions here:
Good Voice Bots: How They Help Businesses Thrive
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