Automate customer interactions and scale employee expertise with chatbots.

Go for cost-effective customer service, faster response times and easier business transactions.



Challenge​

Customers expect 24/7 availability, fast response times, and omnichannel service

Solution

Сhatbots reduce wait times, resolve queries, and lower costs

Results

Lower churn, higher conversion, and user satisfaction rates

Create a compelling user experience and transform messages into actions

91%

50%

59%

88%

of consumers want real-time assistance
of users don’t care if they deal with humans or AI bots
of businesses use chatbots to deliver answers faster
is the average satisfaction rate of bot-only chats

How do chatbots benefit businesses?

Business-to-customer interactions

Contact Centers, Marketing, Sales, Customer Care
Save time
Interact across channels
Reduce costs
Expand the customer base
Collect feedback
Qualify leads
Improve engagement
Scale to global markets

Internal communication

Human Resources, IT Support, Administrative Departments
Assign tasks
Report issues
Automate HR tasks
Onboard and train employees
Schedule requests

Increase customers' and agents’ satisfaction with Conversational AI automation

Cost-effective
Reduce operational cost and staff support hours by empowering self-service and self-discovery

Insightful
Get rich analytical insight into prospect behaviour and questions to optimise user journey

Efficient
Grow conversion rates and increase user engagement with Conversational AI

Smart
AI-powered virtual assistants use NLP and can understand natural language - even with mistakes and typos

Chatbot automation by MAI

Customer support
AI bots reduce contact centre costs for an educational platform

Website navigation
AI-powered chat and voice bots automate member journeys for the RIN

First-line support
Jardim Exótico handles customer queries 24/7, providing instant responses

Are you ready for Conversational AI automation with MAI?

FAQs

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